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Ordering Translations

If you need translations, but are not working with any translation vendors or community translators, you can order translations from one of the following translation partners:

  • e2f – e2f is a professional translation agency. They work inside Transifex, leveraging available tools such as Translation Memory and Comments.
  • Gengo – Gengo is a translation network powered by pre-screened native speakers. Their translators work outside of Transifex.
  • TextMaster – TextMaster is a translation network powered by pre-screened native speakers. Their translators work outside of Transifex.

Note

Only Organization Admins can place translation orders.

To place a translation order:

  • From the project navigation in the Dashboard, select the project you want to order translations for.

  • Click the Order button in the header. You can also initiate an order from any Order button found throughout other parts of Transifex.

  • In the popup, select a translation vendor.

    order-wizard.png#asset:653

  • Set details such as translation quality, tone, and content type, then add any instructions which you would like the translators to see.

  • Select which resources you would like to include in your order. Only untranslated strings are sent for translation. You can also add resources from other projects to your order.

  • Choose the languages you want translations for. Here, you'll see for the selected resources how many untranslated words there are in each language.
    Note that your project's language codes (source & target languages) must match the ones that each vendor supports.

  • Review your order. If everything looks good, click Order.

You'll receive an email confirmation after placing your order. Turnaround times will vary from vendor to vendor.

Tracking your translation orders

Once you've placed an order, you'll be able to track its progress inside the Orders page, which is accessible from the main navigation. On this page, you also be able to see order details such as price, words, and languages. You can also filter orders by their status.

orders-history.png#asset:654

Comments from Translators

Translators may sometimes have questions about the meaning of a phrase in your order. If so, you'll receive an email notification with their comment or question. Follow the link inside the email to send a reply to the translator.

Ordering from e2f

e2f works inside Transifex. When you order translations from them, their translators are added to the team(s) associated with the projects you ordered translations for. These translators will only see the content that is part of your order. And when the translations are complete, they are automatically removed from your organization.

With e2f orders, you can use the following source languages, though the available target languages will vary by source language:

  • English - en
  • English (Canada) - en_CA
  • English (United Kingdom) - en_UK
  • English (United States) - en_US
  • French - fr
  • French (France) - fr_FR
  • German - de
  • German (Germany) - de_DE

Note

There is a minimum order size of $20 per language when ordering from e2f. Additionally, while e2f's translators can see and use Translation Memory suggestions as they work, TM leverage is not factored into the pricing. The price per word is the same regardless of whether it's a 0% match or a 95% match.

Cancelling an order

If you would like to cancel a translation order placed with Gengo or TextMaster, please contact us. We'll work with them to cancel the order before any work begins.

For e2f orders, please email translations@transifex.com directly.