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Uservoice

UserVoice integrates feedback, helpdesk and knowledge base management tools in one platform to empower customer support.

You can make UserVoice help desk multilingual using Transifex. We have a live example of a localized Uservoice help desk. Use the language drop-down at the bottom right to switch languages.

Below, you'll find instructions for localizing your UserVoice site.

Note

Before you begin, you must have a Transifex account and a project you will be associating with your Uservoice site. If you have not already done so, sign up for Transifex here.

Getting the Transifex Live JavaScript Snippet

Before you can use Transifex Live, you must first install the Transifex Live JavaScript snippet on your site. To do this, following the instructions here.

Installing the Live snippet

Once you've gotten the Live snippet, the next step is to install it in Uservoice.

  • Open the Web Portal by going to Settings → Web Portal.

    uservoice-1.png#asset:2221

  • Click the Edit... link next to Appearance and features.

    uservoice-2.png#asset:2222

  • Select the HTML/CSS/JavaScript tab, scroll to the bottom to the JavaScript snippets section and paste your Transifex Live snippet.

    uservoice-3.png#asset:2223

Now you can begin saving and translating content!

Saving content, translating, and publishing

Now that Transifex Live is embedded in your page, you can use Transifex live to save content to Transifex, translate in context, and publish translations on the fly.

Handing dynamic content

Dynamic content like dates, times, and counters (e.g. # of articles, # of comments, etc) should not be translated. When approving phrases in Transifex Live, be sure to ignore these types of nontranslatable dynamic content. If your platform lets you edit the theme, you can mark mark elements of your pages as nontranslatable. To learn how, click here.