Help Scout offers a help desk invisible to customers that helps companies deliver outstanding customer support. Help Scout features a knowledge base solution which is integrated into the main help desk product.
You can turn your Help Scout Docs into a multilingual knowledge base using Transifex. We have a live example of a localized Docs site at transifex-sample.helpscoutdocs.com. Use the language drop-down at the bottom right to switch languages.
Below, you'll find instructions for localizing your Help Scout Docs.
Installing the Live snippet
Once you've gotten the Live snippet, the next step is to install it in Help Scout:
Open your Help Scout Docs settings page.
Further down in the Websites section, locate the Custom Code and
Now you can begin saving and translating content!
Saving content, translating, and publishing
Handing dynamic content
Dynamic content like dates, times, and counters (e.g. # of articles, # of comments, etc) should not be translated. When approving phrases in Transifex Live, be sure to ignore these types of nontranslatable dynamic content. If your platform lets you edit the theme, you can mark mark elements of your pages as nontranslatable. To learn how, click here.