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Help Scout

Help Scout offers a help desk invisible to customers that helps companies deliver outstanding customer support. Help Scout features a knowledge base solution which is integrated into the main help desk product.

You can turn your Help Scout Docs into a multilingual knowledge base using Transifex. We have a live example of a localized Docs site at transifex-sample.helpscoutdocs.com. Use the language drop-down at the bottom right to switch languages.

Below, you'll find instructions for localizing your Help Scout Docs.

Note

Before you begin, you must have a Transifex account and a project you will be associating with your Desk.com site. If you have not already done so, sign up for Transifex here.

Getting the Transifex Live JavaScript Snippet

Before you can use Transifex Live, you must first install the Transifex Live JavaScript snippet on your site. To do this, following the instructions here.

Installing the Live snippet

Once you've gotten the Live snippet, the next step is to install it in Help Scout:

  • Open your Help Scout Docs settings page.

    helpscout-1.png#asset:2046

  • Further down in the Websites section, locate the Custom Code and <head> code input box. Paste your Transifex Live JavaScript code in this box and save.

    helpscout-2.png#asset:2047

Now you can begin saving and translating content!

Saving content, translating, and publishing

Now that Transifex Live is embedded in your page, you can use Transifex live to save content to Transifex, translate in context, and publish translations on the fly.

Handing dynamic content

Dynamic content like dates, times, and counters (e.g. # of articles, # of comments, etc) should not be translated. When approving phrases in Transifex Live, be sure to ignore these types of nontranslatable dynamic content. If your platform lets you edit the theme, you can mark mark elements of your pages as nontranslatable. To learn how, click here.