Freshdesk enables companies to provide multichannel support via phone, email, chat, website, social networks and mobile apps.
You can turn your Freshdesk help desk into a multilingual offering using Transifex Live. We have a live example of a localized Freshdesk help desk. Use the language drop-down at the bottom right to switch languages.
Below, you'll find instructions for localizing your Freshdesk site.
Installing the Live snippet
Once you've gotten the Live snippet, the next step is to install it in Freshdesk:
Select Admin from top menu and click Helpdesk Rebranding.
Select Customize Portal.
Now you can begin save and translate content!
Saving content, translating, and publishing
Handing dynamic content
Dynamic content like dates, times, and counters (e.g. # of articles, # of comments, etc) should not be translated. When approving phrases in Transifex Live, be sure to ignore these types of nontranslatable dynamic content. If your platform lets you edit the theme, you can mark mark elements of your pages as nontranslatable. To learn how, click here.