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Freshdesk

Freshdesk enables companies to provide multichannel support via phone, email, chat, website, social networks and mobile apps.

You can turn your Freshdesk help desk into a multilingual offering using Transifex Live. We have a live example of a localized Freshdesk help desk. Use the language drop-down at the bottom right to switch languages.

Below, you'll find instructions for localizing your Freshdesk site.

Note

Before you begin, you must have a Transifex account and a project you will be associating with your Desk.com site. If you have not already done so, sign up for Transifex here.

Getting the Transifex Live JavaScript Snippet

Before you can use Transifex Live, you must first install the Transifex Live JavaScript snippet on your site. To do this, following the instructions here.

Installing the Live snippet

Once you've gotten the Live snippet, the next step is to install it in Freshdesk:

  • Select Admin from top menu and click Helpdesk Rebranding.

    freshdesk-1.png#asset:1993

  • Select Customize Portal.

    freshdesk-2.png#asset:1994

  • Select Layout & Pages tab and inject Transifex Live Javascript snippet into header section.

    freshdesk-3.png#asset:1995

Now you can begin save and translate content!

Saving content, translating, and publishing

Now that Transifex Live is embedded in your page, you can use Transifex live to save content to Transifex, translate in context, and publish translations on the fly.

Handing dynamic content

Dynamic content like dates, times, and counters (e.g. # of articles, # of comments, etc) should not be translated. When approving phrases in Transifex Live, be sure to ignore these types of nontranslatable dynamic content. If your platform lets you edit the theme, you can mark mark elements of your pages as nontranslatable. To learn how, click here.