Freshdesk enables companies to provide customer support via a help desk, knowledge base, and chat.
Using Transifex Live, you can make your Freshdesk knowledge base multilingual. We have a live example of a localized Freshdesk help desk. Use the language dropdown at the bottom left to switch languages.
Below, you'll find instructions for localizing your Freshdesk site.
Before you begin, you must have a Transifex account and a project you will be associating with your Freshdesk knowledge base. If you have not already done so, sign up for Transifex. Also, note that when using Transifex Live to translate your Freshdesk knowledger base, you do not need to enable multilingual support from inside Freshdesk.
Installing the Live snippet
Once you've gotten the Live snippet, the next step is to install it in Freshdesk:
Go to Admin in the top menu then click on Helpdesk.
Scroll down a little bit and click Edit Portal.
The page will reload. Scroll down and click Customize portal.
Hit Save and Publish at the bottom of the page to finalize the change.
Now you can begin save and translate content!
Saving content, translating, and publishing
Handing dynamic content
Dynamic content like dates, times, and counters (e.g. # of articles, # of comments, etc) should not be translated. When approving phrases in Transifex Live, be sure to ignore these types of nontranslatable dynamic content. If your platform lets you edit the theme, you can mark mark elements of your pages as nontranslatable. To learn how, click here.