Accounts and Billing
If this is the first time that you're trying to log in to Transifex, double check that you've activated your account by clicking the link in the confirmation email.
If you see a message that reads "The username and password are already in use" when you try to create a new account and at the same time see "Your email is not registered" when you try to recover your password, please check your inbox and spam folder for the activation email.
You can request a new activation link by visiting the Reactivate page and resubmitting the email address you used to sign up for your Transifex account.
Your hosted word count is calculated using the following formula (projects using Chinese, Korean, or Japanese as the source language use a slightly different formula which we will explain later):
Hosted Words = Source Words × Number of Target Languages
So if you have 40,000 Russian source words which you are translating into 5 languages, your word count is 40,000 × 5 = 200,000.
Every sequence of characters and numbers between whitespace (spaces, tabs and newlines) is considered a word. In the phrase below, the word count is 8.
Today I've read that Mars has 2 %(moon)s.
If you're an Organization Administrator, you can see a detailed breakdown of your word count from your organization's subscription page.
Projects with Chinese, Japanese, or Korean as a source language
A slightly different word count formula is used:
Hosted Words = Source Language Characters × 50% × Number of Target Languages
The word count is calculated by multiplying half the number of characters in your source language by the number of languages you're translating to.
For example, if you have 40,00 Japanese characters which you are translating into 5 languages, your word count is 40,000 / 2 × 5 = 100,000.
If you happen to have English characters within a Japanese, Chinese or Korean string, any sequence of characters between whitespaces that can be converted to ASCII (digits included) is considered a word and is counted as one in the final counter.
For example, the word count of the following phrase is 9 (5 characters and 4 words).
今日 sunny です。 outdoors １２３ %(day)s
If you'd like to create a private project, you'll need to upgrade to one of our paid plans. Your Open Source words will not count against your plan's word limits as long as it's an Open Source project with an OSI-approved license.
The bank declined the charge with a "Do not honor" code or something similar. Please reach out to your bank for more information.
This can happen when a new credit card is used. Our credit card vendor will send out 2 charges, of which the first is an authorization charge to validate the credit card (this charge will be refunded or fall off in 5-7 business days). The second is the actual charge for the services being purchased. Some customers will see both on their credit card immediately, which is the likely reason for the error (the authorization charge probably wasn't accepted by the bank).
No. It's a fixed-wordcount subscription that is reset every time a new billing cycle starts. Unused words are not carried over from one billing cycle to the next one.